by Bordianu & Asociații:
*Questions are meant to help you put into words those omissions that are sources of vulnerability for your team.
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1. How many doctors attend the course? 2. Will support staff (including front desks) participate? 3. What is the patient's circuit from the moment he enters the premises until he leaves after treatment? a. Who picks up the patient? b. How long is he asked to wait until he gets to the doctor? c. Who introduces him to the consultation room (front desk staff, nurse, doctor)? d. What is discussed before treatment and what are the doctor's actions in the office (for example: washing hands, using disposable gloves, explaining disinfection rules, information dialogue, etc.)? 4. What are the materials provided to the patient when leaving the office (patient file, analysis / imaging results, prescriptions, written recommendations, etc.)? 5. What does the patient do at the reception (pay for the consultation, receive additional materials, etc.)? 6. There is a top of the problems noticed in the relationship with the patient (long waiting times, inappropriate attitude of the doctor, difficult to understand language, etc.) and a vulnerable specialization ("The most targeted by complaints is...). 7. What is the complaints procedure: from the first interaction with a dissatisfied patient to the resolution of the situation. By submitting this form, we assume that you have read and agree to Terms and conditions and Our Privacy Policy
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